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Free 1-2-1 Trial Support

1 hour of free online support to help you make the most of Model Expert

Discover how you can become a Model Expert, with new ways of understanding your model, improving your model quality, and sharing modelling standards with your whole team.

Request a 1-2-1

What we can help you with

  • Visualise your project meta model
  • Use your meta model to find and fix inconsistencies
  • Set up ‘Right First Time’ modelling
  • Discover virtual relationships
  • Streamline model governance
  • Simplify on-boarding for your modelling team

This offer of 1-2-1 support includes your Model Expert and related EA queries, plus creation of documents using eaDocX. You choose.

Please note that even though we’re EA users, trainers and consultants ourselves, with decades of experience, we still don’t know everything about everything in EA: we’re best in the Business Analysis area, but have used most bits of the tool a little. Where we don’t know, we can can usually direct you to other sources of help.


  • Open to anyone who has a current 30-day trial version of eaDocX or Model Expert
  • If you have previously tried our software and your trial has expired, but not purchased, please contact us to get a new trial key.

Support is available over the phone, via online chat, or video/screen share (recommended)

  • We have experience of using Skype, Teams, WebMeeting, GoToMeeting and Zoom but can use others if required.

Offer is limited to 1 hour per product, per organisation, not per user. So if there are 10 of you evaluating eaDocX or Model Expert, sorry, but you don’t get 10 hours of support!

  • Minimum period for a session is 1/2 hour, so a maximum of 2 x 1/2 hour per organisation
  • Confidentiality. Any communication you have with us is subject to normal commercial confidentiality: we won’t tell anyone else about what we talk to you about. Within the 1 hour support period, there just isn’t time to time to organize customer-specific non-disclosure agreements. So, if your content is very sensitive, we suggest you create a share-able model which has non-sensitive content.

If you need additional support for your project beyond the free 1 hour, you can buy Remote Support.

Compare pricing and features

The Standard edition of Model Expert is completely free – and it comes with 30 days of all the Premium features too. Find out what’s included…

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Register and download now РFREE. Discover how Model Expert can improve your model quality. Add a Model Expert to your team.